Last updated: 05/12/25
Songbook Story Limited (“we”, “us”, or “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website.
1. Who We Are
Songbook Story Limited
16 Cherry Orchard Road
West Molesey
England
KT8 1QZ
Email: info@songbookstory.co.uk
We are the data controller for the information we collect through this website.
2. Information We Collect
We only collect personal information that you voluntarily provide through our contact form.
This may include:
- Name
- Email address
- Message content or enquiry details
We do not create user accounts or collect information through registration, subscriptions, or e-commerce features.
3. How We Use Your Information
We use the information you provide to:
- Respond to your enquiries
- Provide customer support
- Manage and improve our website and services
We do not use your information for marketing unless you explicitly request or consent to it.
4. Legal Basis for Processing
We process your personal information based on:
- Legitimate interests — responding to your messages and managing communications
- Consent — when you voluntarily submit your information through the contact form
5. Cookies and Tracking Technologies
Our WordPress website may use standard cookies for:
- Basic site functionality
- Security and spam protection (e.g., reCAPTCHA, anti-spam plugins)
- Anonymous traffic analytics (if enabled, e.g., Google Analytics)
We do not use cookies to personally identify you.
You can adjust your browser settings to refuse cookies if you prefer.
6. Sharing Your Information
We do not sell or rent your personal information.
We may share data only with:
- Website hosting providers
- Email service or contact form processors (e.g., SMTP providers, anti-spam tools)
These third-party service providers are required to safeguard your data.
We will also disclose information if legally required (e.g., court order, regulatory request).
7. Data Retention
We keep your contact form submissions only for as long as necessary to:
- Respond to your enquiry
- Maintain administrative records
After this, messages are securely deleted unless required for legal or business purposes.
8. Your Rights
Under applicable data protection laws (including the UK GDPR), you have the right to:
- Access your personal data
- Rectify inaccuracies
- Request deletion
- Object to processing
- Restrict processing
- Withdraw consent (where applicable)
To exercise any rights, contact us at info@songbookstory.co.uk.
9. Data Security
We implement reasonable security measures to protect your personal information, including:
- Secure hosting environment
- SSL encryption
- Access controls
However, no online transmission is completely secure, and we cannot guarantee absolute protection.
10. International Transfers
We primarily process your data within the UK. If data is transferred outside the UK (e.g., through service providers), we ensure appropriate safeguards are in place.
11. Links to Other Websites
Our website may contain links to external sites. We are not responsible for their content or privacy practices. We encourage you to review their privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.
13. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact:
Songbook Story Limited
Email: info@songbookstory.co.uk.